The AI workforce, at a glance.
Eight specialized agents are running healthcare operations end-to-end. Humans only see what truly needs them.
67% of support tickets resolved without humans
Support Agent handled the volume across appointments, billing and insurance. Only escalations now reach staff.
Patient Lifecycle · Live Agent Handoff
Following Patient #PAT-0119 — Cardiology pre-op authorization
AI-Generated Operational Insights
5 NEWInsurance denials hover at 23% — most due to missing documentation
Insurance Agent suggests adding two pre-flight document checks to push approval rate above 80%.
20 high-risk follow-ups under active monitoring
Follow-Up Agent has escalated cases past the safety threshold; recovery compliance up 18% on automated outreach.
68% of appointment requests fully automated this period
Appointment Agent matched specialty availability and patient preference without human dispatch.
42 abnormal lab results auto-translated for patients
Lab Results Agent paired each abnormal value with a plain-language explanation and recommended next step.
Live Agent Activity
Routed Aiden Nguyen for cardiology follow-up. Dr. Reyes 2:40pm slot offered.
Verifying BlueShield coverage for Henry Holt's pre-op visit.
Pre-auth approved for Logan Chen. Generating patient packet.
SOAP note synced for Benjamin Foster's visit. Accuracy 99.4%.
Lipid Panel for Logan Vance translated and queued for delivery.
Escalated: Elijah Vega reported pain 8/10 post-op. Human review required.
Refill for Chloe Beck (Metformin 500mg) sent to CVS #2244.
AI Fleet Health
All specialized agents operating within performance thresholds. 1,240 staff-hours saved this week.
Open System Logs