Multi-Agent Operations Center
Monitor every agent on shift. Workload, success rate, escalations and handoffs — in real time.
Insurance denials hover at 23% — most due to missing documentation
Insurance Agent suggests adding two pre-flight document checks to push approval rate above 80%.
Patient Assistant
Status: Active
Routes today
91
Success
97.4%
Escalations
26
Appointment Agent
Status: Active
Scheduled
265
Success
85.5%
Escalations
19
Documentation Agent
Status: Active
Notes drafted
112
Success
99.1%
Escalations
2
Insurance Agent
Status: High Load
Pending auth
47
Success
65.6%
Escalations
32
Follow-Up Agent
Status: Active
High-risk
20
Success
90%
Escalations
11
Support Agent
Status: Active
AI resolved
148
Success
67.3%
Escalations
26
Lab Results Agent
Status: Active
Abnormal flagged
42
Success
99.6%
Escalations
42
Prescription Agent
Status: Active
Refills queued
34
Success
76.1%
Escalations
43
Patient Lifecycle · Live Agent Handoff
Following Patient #PAT-0119 — Cardiology pre-op authorization
Live Handoff Stream
Routed Aiden Nguyen for cardiology follow-up. Dr. Reyes 2:40pm slot offered.
Verifying BlueShield coverage for Henry Holt's pre-op visit.
Pre-auth approved for Logan Chen. Generating patient packet.
SOAP note synced for Benjamin Foster's visit. Accuracy 99.4%.
Lipid Panel for Logan Vance translated and queued for delivery.
Escalated: Elijah Vega reported pain 8/10 post-op. Human review required.
Refill for Chloe Beck (Metformin 500mg) sent to CVS #2244.
Theo Shaw asked about claim status — handoff for live verification.
Routed Ella Reyes for cardiology follow-up. Dr. Reyes 2:40pm slot offered.
Verifying BlueShield coverage for Ella Holt's pre-op visit.