Agents/Support Agent
Systems Nominal · Demo data

Support Agent

Handles billing, records and account questions end-to-end. Escalates only what truly needs a person.

Total Tickets
220
AI Resolved
148
Open
46
Escalated
26
Resolve Rate
67%
Avg handle
1.2s
CSAT
4.8
Languages
12
Hours saved
640
✓

67% of support tickets resolved without humans.

Across appointments, billing, prescriptions, lab inquiries and insurance — only edge cases reach staff.

Live Ticket Queue

TicketPatientCategoryStatus
SUP-0001Olivia WalkerAppointmentOpen
SUP-0002Stella MillsInsuranceEscalated
SUP-0003Ava BauerBillingAI Resolved
SUP-0004Lily PopeInsuranceAI Resolved
SUP-0005Riley WoodRecordsAI Resolved
SUP-0006Julian BurkeLab ResultsEscalated
SUP-0007Theo ChenAppointmentAI Resolved
SUP-0008Chloe RossBillingAI Resolved
SUP-0009Liam BennettLab ResultsAI Resolved
SUP-0010Benjamin PierceAppointmentEscalated
SUP-0011Hudson BennettBillingAI Resolved
SUP-0012Amelia GrayPrescriptionAI Resolved
SUP-0013Miles ShawInsuranceAI Resolved
SUP-0014Ella ReyesAppointmentAI Resolved

Volume by Category

Insurance47
Appointment37
Records37
Lab Results36
Prescription36
Billing27