Operational Intelligence
The business case for an AI-run operation — measured, weekly.
Across scheduling, intake, refills, billing inquiries and lab triage.
AI-drafted SOAP notes and visit summaries at 99.4% accuracy.
Pre-flight checks added before submission.
Adherence lift from automated risk-tiered outreach.
AI resolves end-to-end before reaching a human agent.
Versus equivalent FTE staffing over the past quarter.
Contextual AI insights — generated weekly
67% of support tickets resolved without humans
Support Agent handled the volume across appointments, billing and insurance. Only escalations now reach staff.
Insurance denials hover at 23% — most due to missing documentation
Insurance Agent suggests adding two pre-flight document checks to push approval rate above 80%.
20 high-risk follow-ups under active monitoring
Follow-Up Agent has escalated cases past the safety threshold; recovery compliance up 18% on automated outreach.
68% of appointment requests fully automated this period
Appointment Agent matched specialty availability and patient preference without human dispatch.
42 abnormal lab results auto-translated for patients
Lab Results Agent paired each abnormal value with a plain-language explanation and recommended next step.